SHIPPING FEES

Finland: Free
EU countries: 12€
Countries outside EU: 30€

Please note: Outside European Union, as ordering VAT free, you are liable for all import duties, customs and local sales taxes levied by the country you are located and payment of these is necessary to release your order from customs on arrival.

SHIPPING METHOD AND TIME

We use Finnish postal service for both domestic and international shipping. Orders are processed in 1–5 business days. With urgent matters please contact us via email and we will try to accommodate to the best of our ability.
Small accessories will be sent as letter and will be delivered to your home as normal post. Other products will be sent as parcels with a tracking number.
Please note that Haldin cannot be held responsible for any damage or losses of goods by the Finnish Postal Service.

Estimated delivery times

Finland: 1 – 7 days
EU countries: 4 – 14 days
non-EU countries: 7 – 30 days


EXCHANGE & RETURN

You can request for a return or exchange of product within 14 days from the day you receive your order. Unfortunately, the cost of the delivery cannot be refunded and you will have to cover all the costs related to shipping the item back to us.

Please make your exchange item enquiries by email shop(@)haldin.fi

Items must be returned new, unused and in perfect condition. Returns that are damaged may not be accepted and may be sent back to the customer. Returns will be processed within 1-3 working days, from the day we have received the returned item. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order excluding shipping fees.

Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us.

How to return the item

  1. Contact us at shop(@)haldin.fi

  2. Pack the item you want to return carefully by using the original box and protective paper

  3. Send the package to us using a carrier service providing a tracking number

  4. Send us a an email with tracking number to shop(@)haldin.fi after you have sent the package

Return address:

Haldin
Parrulaituri 16 D 58
00540 Helsinki
Finland

phone +358443200322